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Delivery&Returns 

At Rodgis we deliver our products Monday through to Saturday - 10 am to 9 pm. Delivery services are only available to UK Mainland.
Please ensure that you are 100% happy with your order before submitting your purchase. We are unable to amend products/address
information/contact information and the delivery date selected once your order has gotten placed. We would like to send our apologies for the inconvenience in advance and thank you for your understanding.
If you are not 100% satisfied with your product, had a change of mind, or no longer require the item, we accept returns and refunds. However, the product, which you have purchased, must be returned in the
original packing and unopened. Please be aware we will not issue a refund if there are signs of the product used, unsealed or is past 24 hours of the delivery. When requesting the refund, please inform us within 24 hours after delivery, and we will provide you with the return address details. Please take into consideration, return postage charges is to be paid by the customers. Before we can arrange the refund of the product, all products will/must be returned to us or made available for inspection. Our product returns must have action within seven days.
If we fail to receive your product within the deadline, we will be unable to issue a refund. Upon your postage arrival, we will receive and inspect the return/refunded goods. We will also send you're an email notification that we have received your returned goods. Upon inspection, we will check whether the goods are acceptable for approval or rejection of your refund, we will also notify you once we have the
verdict. Once your returned goods have gotten accepted for refund, your refund will get processed. A credit will automatically get applied to your credit card or original method of payment. You will receive your refund within 48 hours, excluding non-working days.

When storing our products 

 
of our products, we have specific ways to effectively keep items correctly and give it long shelf life. Below are our product storage has been split up in categories to identify correct storage possibilities.
Antipasti & sauces – Our antipasti and sauce products should always be kept in
a cool, dark area. Freezing and the refrigerator is the two most acceptable storage methods. Antipasti can be stored in the fridge for 5-7 days without spoiling, whilst freezing will allow it to last up to 6 months. Sauces should also be kept in either a freezer or refrigerator. Making sure
the area is cool and away from direct sunlight. Store sauces in a zip lock bag and place in the freezer up to 6 months or keep in an airtight container or jar in the refrigerator.

Strawberry Croissants


 Cheese  


 you will need to stay away from dried out, hot areas, for example, stay away from cupboards, pantries, and benchtops. If the location is too hot, you'll notice the cheese start to overripe and become mouldy. The flavour of hot cheese becomes quite bitter and tastes strongly of ammonia.

Note, stay away from direct daylight however much as could be expected. You'll also want to take the precaution of too cold of areas. This method tends to slow down the maturing process of the cheese and becomes tasteless.

We recommend that cheese gets stored
in a cool, damp location. Ideally, cheese should get stored in a cellar or larder, but for most common-day home this isn't an option. A refrigerator will work just the same. We recommend that you store your cheese in some wax paper or cheesecloth. It is best kept at the top shelf of your fridge, avoiding touching the back of the refrigerator to reduce frosting of the cheese. You can even place it in a Tupperware box layered with a damp cloth and put it into the fridge. 


Charcuterie 

 

 Due to Charcuterie being a board of cut cured meats and forcemeats, you’ll want to refrigerate this where possible.
Rodgis recommends that the cured meat is individually wrapped in plastic wrap or deli paper and placed in the refrigerator, avoiding the back of the fridge to prevent frost burn.

 

Desserts

 Rodgis’s desserts are likely to be stored in an airtight container placed within the
refrigerator, or inside an airtight container at room temperature. If you kept the desserts at room temperature, the desserts should last up to 2-3 days.

But, if kept in the refrigerator, desserts can last up to a week, this can depend whether the dessert has fresh cream  If it has fresh cream, consume within 2-3 days. the local temperature can also influence the durability of your products.

Butter & eggs 

 

 When storing butter & eggs, there is a misconception that both needs to be refrigerated.
Some parts of Europe leave eggs out and tend to leave the butter out for a few hours before refrigeration. Rodgis recommends that you keep your eggs in the carton box in the refrigerator as it will protect the eggs from absorbing other food flavours and reduces water loss.
As for butter, due to its high-fat content and coming from the dairy category, we recommend you to store in the refrigerator as it’s more like to grow unwanted bacteria.


Bread

 

 There is no wrong or right way to store bread. It can be freeze, refrigerated, and kept out in the open.
The only thing is to make sure you put it in some plastic or aluminium foil to
avoid moisture loss.

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